How to Help Yourself (and others!) at Home

Problems at home can range from hardware to software to your connection.

  • Check the help sites for your computer, the software, and your Internet Service Provider. Bookmark helpful places.
  • Identify a local individual with technical expertise you can call for help.
  • Determine what phone or email technical support you are entitled to from your computer company and software.
  • Go through School Library Learning 2.0 to learn more about web 2.0 tools that you might use for developing your personal learning network

Essential Professional Tools

  • Badgerlink  (May have to use your library card)
  • FirstSearch (librarians' tools and searches)
  • RefWorks    (Information management utility)
  • Zotero  (information management utility)
  • Diigo  (social bookmarking tool)

UWSSLEC D2L Assistance

  1. Figure it out yourself using some of the resources available through D2L. See, UW-Madison Helpdesk Knowledge Base or the resources at your home institution.
  2. E-mail D2L support at
  3. If all else fails, contact the UW-Madison Helpdesk at +1-(608)-264-HELP (4357). Mention that your course is on Learn@UW, UW System Administration.

Note: There s a common sense stopping point at which you escalate to the next step.

Campus Technology Help (assistance, possible guides/tutorials)